MCLEAN, Va.--(BUSINESS WIRE)--
Booz Allen (NYSE:BAH) announced today that the Department of Veterans
Affairs (VA) has awarded it a $115 million, three-year task order to
provide support for the Veterans Relationship Management (VRM), Customer
Relationship Management (CRM) Program Development and Operations and
Maintenance (O&M). This contract award, which will extend to providing
technology services for the new Veterans Experience Office (VEO) office,
adds to Booz Allen's spectrum of contributions to improve the lives of
Veterans, military families and active military.
The award supports the VEO's goal to improve the Veterans experience by
providing on-demand access to comprehensive VA services and benefits in
a consistent manner through a multi-channel virtual call center (VCC).
The processing framework for the VCC will enable clients to find uniform
information about their VA benefits and services regardless of the
access channel used to complete their transactions with VA. In addition
to the technical support provided to VRM, Booz Allen is providing
integration services to bring together disparate systems and make all
Veterans' services easier to access, more seamless in nature and better
communicated.
"Booz Allen is proud to have successfully supported the VA VRM program
for the past three years, and is honored to expand our work so those
responsible for providing care to Veterans can continue to do so in an
effective, timely and compassionate manner," said Richard Crowe, Senior
Vice President. "Our historic and deep understanding of the VA, its VRM
program and the needs of the Veteran community have been key in
successfully transitioning and establishing the VA's current hosting
environment to work in concert with the critical needs of the VRM
program. In addition, as the priorities for VEO evolve, our program will
help establish the applications needed to keep this transformational
initiative moving forward."
The VRM task order will provide project management services, software
development, application integration, and operation and maintenance
support services for multiple new and existing VRM applications built on
the Microsoft Dynamics CRM Tool Suite. It includes approximately
$8.9 million in fully funded work, with an additional $105.8 million in
optional quantities that may be executed over the life of the task order.
This task order augments Booz Allen's recent receipt of the $72 million
VRM Cloud Hosting contract, for which the firm will provide the VA with
the full lifecycle support required to successfully deliver these
complex applications.
Prior to the recent Development award, Booz Allen received the Federal
Case Management Tool (FCMT), Fiduciary Beneficiary System Replacement
(FBSR), Veterans Tracking Application (VTA) O&M Support award that
supports two applications currently supported by VRM.
"Through that contract, we demonstrated how building integration between
the O&M and Cloud hosting functions can result in tremendous
efficiencies, such as with addressing application backlogs," said
Richard Crowe, Senior Vice President. "Upon award of the contract, the
Booz Allen team was able to address the majority of existing application
issues during the two-month transition period. We are excited to
continue to show our ‘can do' attitude and pursue new avenues that help
the VA provide high quality and effective Information Technology
services."
As recognition for Booz Allen's support in leading VA to a successful
migration of the VRM hosted cloud environment, the Booz Allen team, as
well as others, was presented with the Golden Starfish award in 2014.
About Booz Allen Hamilton
Booz Allen Hamilton has been at the forefront of strategy and technology
for more than 100 years. Today, the firm provides management and
technology consulting and engineering services to governments in the
civil, defense, and intelligence markets, global corporations, and
not-for-profit organizations. Booz Allen partners with private and
public sector clients to solve their most difficult challenges.
Headquartered in McLean, Virginia, the firm employs more than 22,500
people globally, and had revenue of $5.27 billion for the 12 months
ended March 31, 2015. To learn more, visit www.boozallen.com.
(NYSE: BAH)
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Booz Allen Hamilton
Kimberly West
Media Relations
703-377-1403
West_Kimberly@bah.com
or
Curt
Riggle
Investor Relations
703-377-5332
Riggle_Curt@bah.com
Source: Booz Allen Hamilton
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